{"id":8067,"date":"2025-07-02T20:32:16","date_gmt":"2025-07-02T23:32:16","guid":{"rendered":"https:\/\/skynova.com.br\/servicos\/managed-services\/"},"modified":"2025-09-30T16:52:52","modified_gmt":"2025-09-30T19:52:52","slug":"managed-services","status":"publish","type":"servicos","link":"https:\/\/skynova.com.br\/en\/servicos\/managed-services\/","title":{"rendered":"Managed Services"},"content":{"rendered":"

Managed<\/span> IaaS Services<\/h1>\n<\/div><\/div>

Infrastructure as a Service operated by certified experts<\/p>\n<\/div><\/div>

Your cloud infrastructure, backup, email and security operated 24×7 by our specialized team with guaranteed SLAs and corporate governance<\/p>\n<\/div><\/div>

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Managed Infrastructure as a Service<\/span> <\/h3>\n<\/div><\/div>

Skynova IaaS Managed Services transform your infrastructure into a service operated by certified experts<\/p>\n<\/div><\/div>

Our team assumes full responsibility for cloud operations, backup, email, collaboration, and security, ensuring availability, performance, and compliance through documented SLAs and corporate governance. You maintain strategic control while we eliminate operational risks and free your team to focus on your core business.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>

Strategic Advantages<\/span> of Managed Services<\/h2>\n<\/div><\/div>

Transform operational cost infrastructure into a competitive advantage. With experts operating your systems 24\/7, you eliminate risks, gain complete predictability, and free up strategic resources for innovation. <\/p>\n<\/div><\/div>

Our approach combines deep technical expertise with executive transparency, delivering measurable results and guaranteed regulatory compliance.<\/p>\n<\/div><\/div><\/div>

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Elimination of operational risks<\/h4>

Certified experts operate your infrastructure 24×7 with guaranteed SLAs, eliminating single points of failure and ensuring business continuity.<\/p>\n<\/div><\/div><\/div>

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Focus on business strategy<\/h4>

Your in-house team is free to focus on strategic projects while our experts take care of all infrastructure operations.<\/p>\n<\/div><\/div><\/div>

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Governance and full audit<\/h4>

Detailed technical documentation, change history, and executive reports for corporate compliance and external audit.<\/p>\n<\/div><\/div><\/div>

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Regulatory compliance guaranteed<\/h4>

Compliance with LGPD, ISO 27001, and corporate standards with access controls, secure backup, and complete audit trails.<\/p>\n<\/div><\/div><\/div>

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Business scalability<\/h4>

Modular services that grow with your business, from basic operations to complex corporate infrastructures.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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IaaS Managed Services Portfolio<\/span><\/h2>\n<\/div><\/div>

Our specialized operations cover everything from complex cloud environments to essential services like backup and enterprise collaboration.<\/p>\n<\/div><\/div>

Each service is operated by certified experts with continuous monitoring, guaranteed SLAs, and auditable documentation. The modular architecture allows you to start with specific needs and expand as your strategy grows. <\/p>\n<\/div><\/div>

Managed IaaS Cloud (Private\/Public\/Hybrid)<\/span><\/span><\/h3>

Complete operation of cloud environments with continuous optimization, 24×7 monitoring, and proactive resource and cost management.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Corporate Backup as a Service<\/span><\/span><\/h3>

Automated backup in geographically distributed data centers with guaranteed restore and regular recovery testing.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Managed Enterprise Collaboration<\/span><\/span><\/h3>

Corporate email operation, integration with Talk, SkyOffice and Skybox, security policies and user management.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Database as a Managed Service<\/span><\/span><\/h3>

Performance monitoring, query optimization, critical data backup, and continuous tuning of corporate DBMSs.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Managed Perimeter Security (SkySec)<\/span><\/span><\/h3>

Corporate firewall with custom policies, 24×7 threat monitoring, and proactive security incident response.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

White-Label Services for Partners<\/span><\/span><\/h3>

Managed environment for resellers with multi-tenancy, customized reports per client, and specialized technical support.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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Delivery Model and Corporate Governance<\/span><\/h3>\n<\/div><\/div>

Our methodology ensures complete operational transparency with continuous executive visibility.<\/p>\n<\/div><\/div>

Through structured governance, customized reporting, and detailed technical documentation, you maintain strategic control while our certified team operates your services with technical excellence and documented SLAs.<\/p>\n<\/div><\/div>

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Monthly Executive Governance<\/span><\/span><\/h3>

Structured meetings with presentation of KPIs, trend analysis and strategic recommendations for continuous optimization.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Real-Time Executive Dashboards<\/span><\/span><\/h3>

Availability, performance, security, and cost metrics with proactive alerts and customized predictive analytics.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Auditable Technical Documentation<\/span><\/span><\/h3>

Complete record of all operations, changes, and maintenance with approval trails for compliance and audit.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Prioritized Service by Criticality<\/span><\/span><\/h3>

Ticket system with differentiated SLAs, automatic escalation, and priority service based on business impact.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

Corporate<\/span> Security and Compliance<\/h2>\n<\/div><\/div>

Our managed services strictly adhere to corporate security and regulatory compliance standards.<\/p>\n<\/div><\/div>

With ISO 27001 certifications, full LGPD compliance, and auditable controls, we ensure your infrastructure meets all internal and external compliance requirements, with complete documentation for corporate audits.<\/p>\n<\/div><\/div>

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Full compliance with LGPD<\/h3>

through data classification, access controls and auditable retention policies<\/p>\n<\/div><\/div><\/div>

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Identity management<\/h3>

and access with multi-factor authentication, corporate password policies and periodic reviews<\/p>\n<\/div><\/div><\/div>

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Advanced perimeter protection<\/h3>

via SkySec with threat detection, intrusion prevention and forensics<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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ISO 27001 Certification<\/h3>

in Tier III data centers with geographic redundancy and rigorous physical security controls<\/p>\n<\/div><\/div><\/div>

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End-to-end encrypted backup<\/h3>

with automated restore tests and documented disaster recovery plans<\/p>\n<\/div><\/div><\/div>

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Complete audit trails<\/h3>

for internal and external compliance with customized reports by regulation<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

Technical Expertise and Corporate Certifications<\/span> <\/h2>\n<\/div><\/div>

Our technical team maintains up-to-date certifications in key corporate technologies and service management frameworks.<\/p>\n<\/div><\/div>

With proven experience in critical medium and large-scale environments, our specialists combine in-depth technical knowledge with strategic business understanding, ensuring services aligned with corporate objectives.<\/p>\n<\/div><\/div>

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Certified specialists<\/h3>

in Microsoft Azure, AWS Solutions Architect, Google Cloud Platform and hybrid technologies<\/p>\n<\/div><\/div><\/div><\/div>

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Professionals with certifications<\/h3>

Fortinet NSE, Veeam VMCE, Sophos, and VMware for advanced security and virtualization<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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ITIL v4 Methodologies<\/h3>

and corporate frameworks for managing structured services and operational processes<\/p>\n<\/div><\/div><\/div><\/div>

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Dedicated team<\/h3>

with proven experience in medium and large critical environments<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

Specialized Support and Strategic Consulting<\/span><\/h2>\n<\/div><\/div>

In addition to continuous service operations, we offer strategic consulting for the technological evolution of your infrastructure.<\/p>\n<\/div><\/div>

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24×7 emergency service<\/h3><\/div><\/div>
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Technological growth planning<\/h3><\/div><\/div>
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Focusing on resource optimization<\/h3><\/div><\/div>
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Alignment with strategic business objectives<\/h3><\/div><\/div><\/div><\/div>
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Technical support <\/span><\/span><\/h3>

24×7 dedicated team with automatic escalation for critical emergencies and guaranteed response times<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Structured onboarding <\/span><\/span><\/h3>

With assisted migration, knowledge transfer and documentation of legacy environments<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Ongoing consultancy <\/span><\/span><\/h3>

for technological evolution, capacity planning and optimization of resources and costs<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

Proven Results in Corporate Environments<\/span><\/h2>\n<\/div><\/div>

Our Managed IaaS Services deliver measurable results in availability, cost savings, and regulatory compliance.<\/p>\n<\/div><\/div>

With over 5,000 companies trusting us, we consistently demonstrate significant improvements in critical infrastructure KPIs and substantial reduction in operational risks.<\/p>\n<\/div><\/div>

Sa\u00fadeTop Group<\/span><\/span><\/h3>

40% reduction in downtime<\/strong><\/p>\n<\/div><\/div>

through proactive monitoring and automated backup<\/p>\n<\/div><\/div><\/div><\/div><\/div>

MaxData Technology<\/span><\/span><\/h3>

60% savings on IT operating costs<\/strong><\/p>\n<\/div><\/div>

via cloud optimization and proactive resource management<\/p>\n<\/div><\/div><\/div><\/div><\/div>

LinkSul Telecommunications<\/span><\/span><\/h3>

100% LGPD compliance achieved<\/strong><\/p>\n<\/div><\/div>

with complete documentation and auditable controls<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Future Educational Network<\/span><\/span><\/h3>

Migration of more than 500 users in 72 hours<\/strong><\/p>\n<\/div><\/div>

without interruption of critical business services<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

FAQ \u00b7 IaaS Skynova<\/span><\/h2>\n<\/div><\/div>

Clarifications about our IaaS Managed Services and operating model.<\/p>\n<\/div><\/div>

Frequently Asked Questions<\/span><\/span><\/div>